Make Your Experience the Best it can be…….

A visit to Diamond Spa is your experience and our first consideration is your personal comfort and relaxation. Please let us know, at any time during your visit, if you are in need of anything or we could be doing something better. We welcome your comments or suggestions.

ARRIVAL

Please arrive 15-20 minutes prior to your appointment time to relax and prepare yourself. We regret that late arrivals, will not receive their full appointment time, as we need to make sure all of clients’ needs are taken care of and as a courtesy to all guest experiences.


GUEST PRE-TREATMENT FORM

Prior to your service, you may be required to complete a Guest Pre-Treatment Form to safeguard you’re well-being and comfort, and to allow us to safely deliver our services by minimizing any risk of injury.

AMENITIES

Standards of draping with sheets and towels are used, to ensure modesty and comfort for both you and your service provider. Please let us know if extra time and/or assistance will be needed for getting into the massage beds/aesthetic beds. We also provide wireless headphones, to listen to spa music or music of choice to drown out noise. We offer complimentary water, tea, wine, and cold beer. Complimentary fresh fruit, yogurt, chips, and cookies.

GIFT CARDS

Please call us to order your gift card today, or stop in to pick one up and we will beautifully gift wrap it, for your convenience.

BABY ON BOARD

If you are pregnant or believe you may be, please inform us when scheduling your appointments. Some services may be contra-indicated for women, especially within the first trimester of a pregnancy. Though massage is wonderful during pregnancy and we have trained staff for your services, we suggest getting your doctor approval before making an appointment.

SUGGESTIONS FOR EFFECTIVE SPA-ING

Some services, such as massage and body treatments are intended to detoxify your system, however, detoxifying treatments can result in headaches and tiredness due to the elimination of toxins from the body. For this reason, it is important to refrain from alcohol or caffeinated products before or after your spa service and to drink plenty of water to help speed the elimination process and flush toxins from the body. We use professional skin and body care products, for our treatments at Diamond Spa and suggest at-home use, to ensure the continuation of results, long after your visit with us.

SPA RESERVATIONS

All services are by reservation and are based on availability. We require reservations with a credit card, gift card or prepayment for all services.

Cancellation Policy

We require a 24-hour notice of cancellation or service/time change of schedule appointments. We will charge 50% of the value of your service/s cancellations or No Shows of less than 24-hours.  ​If at any time you are unsatisfied with your services or treatments during your visit to our Diamond Spa, please feel free to advise the Spa Coordinator immediately. You may also send concerns or comments to: Diamondspa.mmck@gmail.com

AGE REQUIREMENTS

Children are not allowed beyond any of our treatment rooms. All children must stay upfront, accompanied by an adult or supervised by a sibling in the guest lounge. No children or Infants are allowed in treatment rooms. Infants are to be kept home in a safe environment and as we love babies, this respects the comfort of all our guests, as well as the safety of the child.

CELLULAR PHONE USE

We try to provide an environment for our guests to relax in- for this reason, if you must have your cellular phone or pager with you, we ask that you set the devices to ring on silent. We also ask that any cellular conversation, including any texting, be held outdoors so that other guests are not disturbed.

GRATUITIES

Tips are not included in our service prices and are left to your discretion.  Diamond Spa welcomes all Blessings to our highly qualified stylist and Beauty consultant’s/massage therapists. If you feel that a gratuity is necessary, they are welcomed as well as we appreciate referrals. Your referral is the Best Blessing to have. Ask appointment coordinator about our Diamond Spa Referral Program.


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* All treatments and rates are subject to change without notice.